Harvey Hall
★★★★☆(4/5)
Jun 12, 2024
So I’ve been going to this Marco’s for 7 years. Customer service was great. Even if there were issues, they were resolved quickly. Well, I guess they may be under new management. I ordered a pizza on a Saturday night. It had the incorrect ingredients and has so much cheese on the pizza the bottom of the entire box was covered with grease. So much so it started to drip from my hand when I was carrying it. UNREAL! But wanted to resolve the issue I called the next day to see if I could get a replacement pizza. The young lady I spoke with told me she had to get the General Managers permission to redo I pizza. First time I’ve ever heard that from a pizza place, but she doesn’t control the policies so I didn’t argue with her. She gathered my contact info and told me she’d give it to the GM the next day. I didn’t hear anything so I called back. Then I spoke with another lady that said the GM wasn’t there. She had an attitude and told me that I need to call the GM during his work ours. Again, I politely took that and asked when he was in the office. I called again the next day, Tuesday, for the GM. Spoke with a gentleman who apologized and told me the GM stepped out. He asked for my info again. I let him know I did that twice already. The gentleman informed me that the other ladies might now have been telling the truth. Upset I said ok, I’ll call again tomorrow. I called today, Wednesday, and he was off. Now I’m upset. This is ridiculous for a simple pizza that I paid for, still have in my fridge just in case they needed proof, and was not what I ordered. Terrible service, will not be back.
